Shipping rates are based on the weight of the package. Read below for more information on shipping times.
Standard (up to 7 business days)
Standard (Ranges from 1 to 30 business days, depending on zone)
Tracking numbers are provided by DHL, but once the package reaches your country, can be tracked through your country's respective post office.
Also, please note we do not have any control over customs fees or the length of time it may take your package to clear.
Your order may have import duties and taxes charged to it. This is decided by customs officials once a shipment reaches the destination country. You should contact your local customs office for specific amounts and percentages. We cannot control and are not responsible for any duties/taxes applied to your package. We do take all necessary steps to clearly, accurately, and comprehensively label the package to ensure a smooth international shipping process through customs. You will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country.
International orders are subject to duties and taxes billed by your country’s customs department upon arrival. Duty, customs tariffs, taxes, and VAT are set by the destination country. We are not responsible for any duties, customs, tariffs, taxes and VATs applied to your package. Customs policies vary widely from country to country; please contact your local customs office for further information.
We try our best to get all orders out as quickly as we can - but all orders will always be shipped out in 3 business days. Once sent through USPS, you will get a confirmation email from us. There are exceptions for peak holiday times, but we work hard to get you your tarot decks to you as quickly as possible.
Who do you use for Deliveries?
We work closely with our friends at UPS, USPS and DHL for international orders.
Please note that if you live in an apartment building and shipping can’t access your apartment, you will most likely have to make arrangements with them to pick up your decks at the post office.
Why doesn’t my tracking number work?
Sometimes there is a delay between us sending the shipping companies your tracking number and getting that data on their site. If you are still having troubles, please contact us.
My package should be here by now, where is it?
If you have checked your tracking number and it says delivered, uh oh! You are going to have to contact USPS, UPS or DHL to see what is going on. At this point, it is out of our hands and onto the shipping companies wide shoulders. We suggest looking around your neighbors houses to start, it may be that simple! If the postal service is unable to help, please contact us.
I gave you the wrong address, what should I do?
If the package hasn't gone out yet, we can absolutely make the changes. Just email us at email@example.com. Just a heads up, we ship very quickly on weekdays - please message us as soon as possible!
If the package has already gone out, we would suggest contacting the carrier to request re-routing the package. If they are unable to carry that request, and it is sent back to us, we will send it to you once we receive it back. We regret adding in that you may have to pay to have it re-shipped if it was your error.
My package has been shipped back to you, what should I do?
As a customer, it is your responsibility to follow the tracking of your packages. Please keep a close eye on your tracking numbers, so that you can monitor packages when they reach your area. If packages are not picked up in time, our shipping carriers will return the package to us. We are not responsible for additional shipping charges needed to re-ship the package, or receive a refund for your items minus shipping the cost of shipping.
Returns and Exchanges
We understand that sometimes you might have a change of heart. We offer exchanges and returns for your deck or tarot accessories within 30 days of your purchase date. Please let us know why you are returning your item by email or sending us note, we are always looking for feedback and ways to improve! Please note you are responsible for any shipping or postal fees you incur when shipping returns and exchanges back to us.
Please return your items to us through a postal service. Choose a prepaid, insured, traceable delivery service and mail your package.
if you'd like to initiate a return, please message us at firstname.lastname@example.org and we'll help you out.
When you ship a return, please indicate on package “RETURN, NO DUTIES” or your package will be returned to you.
*We will not accept returns or exchanges on used product.
One of my cards was damaged or missing!
Sometimes, during the printing process, some cards might be misprinted or damaged. In the case of a defective card, please contact us at email@example.com. We will be able to ship to you a replacement card at no cost. When messaging us, please also include your order number.
I think my package was lost! What should I do?
In the case of any lost packages, please message us as soon as you can. Please note that sometimes in the case of international packages, when a package says it is delivered, it is actually waiting for you in the post office to be picked up upon payment of VAT fees.
We also ask that you to be mindful of anywhere packages have been left. Check on your doorsteps, with your friendly neighbor, and the post office as well.
If more than 30 days have passed since the package was reported as delivered, we're really sorry, but we can't help. That's why we encourage you to message us as early as possible. This helps us so that the tracking information is still fresh and we can investigate its whereabouts and put in a claim as necessary.